Shipping Policy
At Sun Solar Power India, we are committed to delivering your solar products
in a timely, safe, and reliable manner. This Shipping Policy explains how we process and
deliver orders placed through our website and authorized channels.
1) Order Processing
- Orders are processed only after successful payment confirmation.
- Standard processing time is 2–5 business days from the date of order.
- During peak seasons or holidays, processing may take longer.
2) Shipping Methods
- We partner with trusted courier services, logistics providers, and speed post
to ensure safe delivery.
- Customers will be provided with a tracking ID once the order has been dispatched.
- In some cases, installation teams may deliver the products directly at the site.
3) Delivery Timelines
- Domestic deliveries within India usually take 5–10 business days depending on the location.
- Remote or rural areas may require additional delivery time.
- International shipping (if applicable) is subject to courier availability and may take longer.
4) Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before payment.
- Large orders or bulk shipments may involve additional charges, which will be communicated
before order confirmation.
- Any taxes, duties, or octroi charges imposed by local authorities are the responsibility of the customer.
5) Delays and Force Majeure
While we strive to ensure timely deliveries, Sun Solar Power India is not liable for delays caused by:
- Courier or logistics delays
- Transport strikes
- Natural disasters, lockdowns, or unforeseen circumstances
- Incorrect or incomplete delivery addresses provided by the customer
6) Receipt of Delivery
- Customers are advised to inspect packages at the time of delivery.
- Any damages, tampering, or missing items must be reported immediately to the courier
and to our support team.
- Once a delivery is signed for, responsibility for the product passes to the customer.
7) International Shipping
- For international buyers, shipping will be carried out through registered international
courier companies or international speed post only.
- Delivery timelines and charges vary depending on destination and customs clearance.
- Customers are responsible for customs duties, import taxes, and compliance with their local laws.
8) Contact for Shipping Queries
For any shipping-related questions, please contact our customer support at:
Email: info@sunsolarpowerindia.com
Phone: +91-98127 72763
Last updated: 24 August 2025